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Why Working Solutions

Join our Woohoo! Crew to work as an independent contractor with Working Solutions!

This is a remote, independent contractor role that provides personalized customer service through phone, email and/or live chat support. Identifies and resolves problems, as well as provides a consultative sales approach regarding various options to guide callers to the right solutions for their individual needs. Works in a fast-paced, work-at-home, customer-service environment.

Overview

• Practicing excellent verbal and written communication skills.
• Providing top-notch, customer-service skills while guiding callers to the right solutions for their specific needs.
• Having a positive attitude; being flexible and adaptable to change.
• Researching, navigating and independently locating answers from webpages and resources in a variety of situations.
• Communicating effectively, based on a customer’s mindset.
• Exercising strong, multitasking skills while navigating through multiple websites and being available for incoming calls.

Required Skills

Education and Experience:

• At least 1 to 2 years of experience in a high-volume, customer-service role (i.e. call center, retail or similar environment).
• Having achieved a satisfactory level of technical skill or knowledge. Familiarity with operating systems, including Windows OS versions and/or Mac OS versions. Ability to install and uninstall applications. Ability to download products and applications using various browsers.
• Experience with complex problem resolution a plus.

Technical Requirements

• Processor MUST BE: Intel Core i5, i7, i9 or AMD A10, AMD A12, AMD Ryzen, or AMD Threadripper
• 8 GB of RAM or higher (standard req is 4 GB)
• Windows 10 ONLY

Independent contractors on this program will need to successfully pass a background check to work. This check will consist of a Social Security number verification, National Sex Offender Registry report and a criminal history check.

We are currently not accepting independent contractors residing in California, New York, Pennsylvania or Washington.

Contractual Relationship

The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.

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